These are the cancellation rules of Tara Kula Raft, the operator who runs the tours listed on this site. The operator decides on and processes cancellations and refunds.
- Over a day (24 h) ahead of departure: cancelling costs nothing and anything paid is returned.
- Inside 24 hours, not showing up, or arriving too late to join: nothing is returned.
- Changing the date: free up to 24 hours before, subject to availability. Later changes count as a cancellation.
- If the operator cancels — because of water level, weather, equipment, guide availability, road conditions, orders from the authorities or too few participants — you are offered either your money back in full or another date without paying more. The guide decides on the spot whether the trip can run safely.
- Refunds go back only to the card used for payment (VISA, Maestro, MasterCard) and are started within 3 working days.
- The 14-day withdrawal right does not apply, because the service is provided on a fixed date.
How to cancel
Write to the operator at tarakularaft@gmail.com or call / message +382 69 202 254, quoting your booking reference. If you booked through us, you may also copy us at teodor.sljukic@asenvirocon.me.
Source: the operator’s published cancellation policy.